Shipping policy

 

Shipping policy

All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. Orders placed after 12 pm are treated as if they came in the next business day.

You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

We offer free ground shipping with UPS for any order over $150.

International Shipping, Duties and Customs Fees

International customers are responsible for all duties, taxes, customs charges, brokerage fees, import fees, and carrier fees assessed by the destination country or shipping carrier. These fees are not included in the product price or shipping charge unless expressly stated at checkout.

If an international shipment is refused, abandoned, returned, or delayed due to unpaid customs, duties, taxes, brokerage fees, or import charges, the original shipping cost and any carrier, return, customs, brokerage, disposal, or related fees are non-refundable and may be deducted from any refund or store credit. Refunds or store credits, if applicable, are issued only after the item is returned to us in sellable condition.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at team@coconads.com with your name and order number, and we will look into it for you.

Returns & Exchanges Policy

Please refer to our Returns & Exchanges Policy.